We moved from a manual paper based system to Moveware, the world’s leading Move Management platform. This transformed the business, enabling the secure and seamless transfer of customer files, data, and vital information to our international service partners.
We Invested in a proprietary AI software application enabling our customers to get instant quotations by conducting their own in house surveys by cell phone or tablet.
In association with our removals group, we implemented an aggressive and on-going fleet upgrade. 25 long distance trucks were replaced with clean burning new units, which meet EURO 6 environmental standards.
During this period flat screen television cartons, bike cartons and hanging wardrobe cartons were introduced to provide added protection for our customers personal effects.
We adopted an aggressive waste reduction programme, for the re-use of packing materials, within our domestic operation. We now upcycle over 150 tonnes of packaging, annually.