Moving FAQ’s

Your Moving Questions Answered!

Moving soon? Here at The Moving Company we understand that you might have some moving questions when preparing for your upcoming relocation. Here are some of our most frequently asked questions (FAQ’s) by our customers.

If you can’t find the answer your looking for, or need any further information please feel free to contact our friendly team on: 0800 668 464 or email us at: 

Whether you’re moving to or from the top of the north, the bottom of the south, or anywhere in between, we have the capability and resources to move from and to any location  in New Zealand to anywhere in the world!

The Moving Company offers reliable and competitive door-to-door packing, shipping, and moving services to every corner of the globe. We have long-established memberships with the best moving industry associations worldwide.

We regularly relocate individuals and families to Australia, the UK, America, South Africa, and Canada to name a few popular destinations. For more information on moving internationally click here.

It is a good idea to book your move as soon as possible. If you are moving internationally, we recommend booking in 8-12 weeks before your move date. For all domestic moves, we recommend booking in 4-6 weeks prior to your moving day.

Know your moving dates? Give our friendly team a call, they’re ready to help: 0800 668 464

There are many factors that contribute to the length of your move these include the uplift location and delivery destination, the volume of items being packed and moved, shipping dates, and customs clearance (if applicable).

Based on the information provided our friendly Move Managers will be able to provide you with an approximate timeline.

Every move is unique, we will provide a quotation for your moving needs.

You can get an instant moving cost estimate online if you’re moving within New Zealand from Auckland, Wellington, or Christchurch. Get an instant moving price in just three easy steps!

If you’re moving to any other destination, you can get a free moving quote by a submitting quote or calling our team on: 0800 668 464

The Moving Company operates its own dedicated linehaul and logistics centre with a dedicated fleet of purpose-built furniture trucks and trailers that can hold up to three households in a single journey!

We also have custom-built international shipping containers that can be loaded directly from your house!

It’s no wonder we are the BIG move specialists for both domestic and international moves!

The Moving Company utilities a broad range of custom packing materials designed for optimum protection during the moving process.

Porta-robes are a popular carton with customers as your clothes remain on the hanger crinkle-free.

Priority Cartons are also popular as these cartons are used for important items such as bed legs, remote controls, and everything you’ll want to access first when arriving in your new home.

To find out more about the moving boxes we use and our packing materials click here.

You can have peace of mind that our moving staff are the best in the business!

All our staff are highly trained through an internal packer’s scheme to ensure we continue to deliver our services at the highest level.

We are also FAIM 3.2 accredited with the world’s only global quality programme specifically designed for the international moving industry. As a member of the FIDI Global Alliance, we are independently assessed every three years by Ernst and Young to ensure compliance with the stringent demand of FIDI’s quality benchmark. This is what makes the difference – a genuine commitment to quality, independently assessed and certified to the highest standard.

We understand that no move is the same and therefore have tailored solutions to meet your moving needs.

Our standard professionally packed service includes the packing of all your household goods using the latest packing material and moving boxes.

We also prepare a detailed inventory that meets both custom and insurance standards.

We will then uplift, stow, transport, and deliver your goods to your new home.

For domestic relocations items are delivered and placed into designated rooms. For international relocations to and from New Zealand items are unpacked and placed on a flat surface.

If you are leaving New Zealand, our accredited international partners will deliver and unpack your goods in your new home.

We understand that you may not have time to unpack all your items and we offer an additional Finishing Touch Valent Unpacking service that will transform your new home by setting up the kitchen, bedroom, etc.

For more information, please get in touch with your Move Manager: 0800 668 464.

We dismantle and re-assemble bed frames and standard furniture; however, this does not include kit set furniture, gyms, trampolines

Items that cannot be transported by The Moving Company locally or internationally include anything classified as dangerous goods. This includes flammable liquids and gases, firearms, explosives, batteries, and poisons.

Gas bottles can be moved if they have been professionally purged.

If you’re moving internationally depending on your destination country, there will be additional items that cannot be relocated.

For more information on ineligible items please give your Move Manager a call: 0800 668 464

Yes. Please ensure your fridge and freezer is clean and dry. We recommend defrosting your freezer the day before your move.

We offer a range of additional services to help make your relocation easy.

If you’re relocating with a four-legged friend or have a car, motorbike, or boat that needs to be transported we can take care of both.

We also offer home cleaning services, valet unpacking, and international money exchange to help you tick the last few tasks off your moving to do list!

Click here for more information on our moving services.

We have several shipping options to work within your time constraints and budget.

  • Sole Use Container – You have exclusive use of a 20 ft or 40 ft container. In some circumstances, the goods can be loaded directly into the container at your residence. This method provides the fastest shipping times across the globe.
  • Shared Container – If you have a smaller shipment you may want to consider a groupage option. This is where your household effects are transported in a container that is shared with other clients’ effects. This is very cost-effective for smaller shipments as you only pay for the space you use.
  • Air Freight – If you’re short on time or have essential items you need quickly relocated Air Freight is a great option. This service is popular for work related items, baby items, and children’s toys.

Find out more about our international moving and shipping services.

Yes! We know that cats and dogs are an important part of your family, and we regularly work with accredited pet transport providers to make the domestic or international relocation of this important family member as stress-free as possible.

Yes! The Moving Company provide vehicle shipping services for cars, motorbikes, and boats internationally. Learn more

Through our global network of accredited partners, we provide a seamless door-to-door relocation service from anywhere in the world to New Zealand.

We are the largest moving company in New Zealand for handling inbound household goods and car shipments for returning kiwis, visa holders, and new residents.

Whether you are a kiwi returning home, or if you are immigrating to New Zealand, The Moving Company can take care of all your moving needs. Learn more

Just like you insure your furniture in your home, we highly recommend insuring your goods whilst in transit or storage. Even with the most careful movers unforeseen circumstances outside our control pose inherent risks.

When moving internationally your goods are transferred through other organisations including shipping companies, quarantine, and customs facilities which add additional risk.

Peace of mind is guaranteed knowing that policies are underwritten by Vero Marine, one of the world’s largest and most reputable insurance providers. Learn more

The Moving Company offers long and short-term secure storage options at all our New Zealand locations. You can have peace of mind knowing our warehouses are custom bonded and monitored 24 hours a day.

Anything classified as dangerous goods cannot be stored. This includes ammunition, paint, linseed oil, turpentine, kerosene, petrol, cleaning fluids, and aerosols of any kind.

For more information on what items cannot be stored please give your Move Manager a call: 0800 668 464

We hope these Moving FAQ’s have been of help. If you need any further assistance or advise please feel free to contact us.

Worldwide Moving